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Product/Services
Software for Self Storages
Software for Flea Markets
Software for Antique Malls
Multimedia Services
Careers
Contact
CURRENT OPENINGS
Customer Relationship Executive/Auction Analyst
Location:
Mangalore
Requirements:
Any degree or equivalent qualification.
Excellent verbal communication skills with clear and professional spoken English.
Strong customer service, interpersonal, and problem-solving skills.
Experience in self-storage, auctions, or related industries is an added advantage.
Experience in customer support or similar support positions handling U.S. customers.
Must be willing to work rotational/night shifts.
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Job Details:
Manage pre-auction activities, including delinquency tracking, account verification, tenant follow-ups, and required auction documentation.
Coordinate auction notices, account updates, and follow-ups to help resolve delinquent accounts before auction.
Collect and verify unit photographs, descriptions, account details, and other information required for auction listings.
Create, update, and maintain accurate online auction listings, including unit details, terms, photos, and auction timelines.
Assist bidders with registration, auction procedures, bidding requirements, payment processes, and general inquiries.
Handle inbound and outbound calls with tenants, bidders, and facility teams regarding auction-related matters.
Monitor active auctions, bidding activity, deadlines, winning bids, and auction status.
Coordinate with facility teams regarding auction execution, unit access, buyer pickup, and post-auction activities.
Identify and resolve discrepancies related to accounts, bids, listings, payments, and auction records.
Maintain accurate records of tenant communications, auction activities, payments, and outcomes in the relevant systems.
Job Code:
Experience:
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Customer Relationship Executive
Location:
Mangalore
Requirements:
3 + years of call center experience handling voice calls with USA customers
Experience working in a call center or customer-support role
Prior experience in taking reservations and inquiries over the phone is a plus
Any degree or equivalent
Must be willing to work in rotational shifts/night shifts
Should have excellent communication skills in English(both verbal & Written)
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Job Details:
Handle a large volume of inbound and outbound calls in a timely manner
Follow call scripts and use knowledge services offered to go off-script when necessary
Build positive relationships with customer, ensuring that all questions are handled appropriately
Identify customer needs, research issues, resolve complaints, and provide solutions
Collect necessarily details from customers to create inquiries and reservations in the POS application
Maintain ownership of calls throughout the lifecycle of a
caller’s request and ensure prompt follow ups are initiated
Job Code:
Experience:
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